Frequently Asked Questions
Everything you need to know about our designer home collections.
What is the typical shipping timeframe for home decor items?
Standard orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location, though larger furniture pieces may require additional transit time.
Do you offer international shipping?
Yes, we ship our designer products worldwide. Shipping costs and delivery times vary by country and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home accessories?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or bespoke items are non-refundable.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products handmade or mass-produced?
At Thorsten van Elten, we prioritize craftsmanship. Many of our items are produced in small batches or are handmade by skilled artisans to ensure the highest quality and unique character for your home.